10 Jobs in Strongsville, OH
Repair Authority is Hiring a Customer Support Specialist Near Strongsville, OH
Employment Type: Full-Time
Pay Range (based on experience): $18.00/hr. - $22.00/hr.
Location: 21973 Commerce Parkway, Suite A, Strongsville OH 44149
Hours: M-F 9:00am-5:30pm (Hours Subject to Change Dependent on Business Needs)
About Repair Authority
Headquartered in Strongsville, Ohio, Repair Authority provides home medical equipment repair services,
with additional locations in facilities in Fort Worth, TX and Manchester, TN. Our organization repairs
equipment that treats respiratory illnesses and sleep disorders, including ventilators, oxygen
concentrators, CPAP devices and more. We play a critical role in ensuring that patients can stay safe and
healthy at home.
Benefits
Repair Authority offers a fun and rewarding work environment with opportunities for career
advancement and wage growth. As a rapidly growing business, we value team members who can work
independently in a fast-paced environment, but support is never far away when needed. You will play a
critical role in the company’s success, and your contributions will be appreciated.
- Fun company events and prizes
- Medical, dental and vision insurance
- Health savings account
- 401(k) retirement plan
- Paid time off (PTO)
- Life and disability insurance
Responsibilities
As a Customer Service Specialist at Repair Authority, will be the face and voice of our organization, by
delivering exceptional customer service that goes beyond expectation. Your dedication to understanding
and addressing customer needs will be the cornerstone of our commitment to excellence.
- Interact with customers via telephone, email, online chat, or in person to provide support and
- Fields customer questions and complaints; when the issue is beyond the representative’s
- Ensures that appropriate actions are taken to resolve customers’ problems and concern within
- Provide administrative and clerical support to multiple departments including sales, operations,
- Utilize multiple computer systems to support Repair Authority’s administrative functions,
- Perform general clerical and office support tasks such as data entry, filing, producing requested
- Perform other related duties as assigned.
Qualifications
- Exceptional attention to detail
- Strong knowledge and experience in Microsoft Excel, in addition to general experience with
- General comfort level with computers and an ability to quickly learn new software and systems
- Results-oriented self-starter with a can-do attitude, a sense of urgency and ability to complete
- Ability to work collaboratively with a variety of internal teams to resolve problems
- Proven ability to communicate effectively in verbal and written forms, including spelling,
- Ability to stick to a very tight time schedule and switch gears rapidly when required
- Skilled in problem-solving and critical thinking
- Ability to work independently without constant supervision
- Must be able to pass a pre-employment drug screening
Education
- High school diploma or equivalent.
- Minimum of 3 years of experience in an office/data entry environment
Physical Requirements
- Prolonged periods sitting at a desk and working on a computer.
If you're passionate about delivering outstanding service and building meaningful relationships, this is
the perfect role for you. Let's embark on this journey together, where your skills and enthusiasm will
make a real impact on the customer experience!
Job Summary
Full Time
Consumer Services
$39k-48k (estimate)
01/19/2024
05/13/2024
repairauthority.com
Strongsville, OH
<25
Consumer Services
Related Companies
The job skills required for Customer Support Specialist include Customer Service, Problem Solving, Microsoft Office, Data Entry, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
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Step 3: View the best colleges and universities for Customer Support Specialist.
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